Online Medical Care

Telemedicine

Online Medical

Telemedicine Services

Telemedicine consultation image

We offer telemedicine services, allowing you to complete everything online — from booking your appointment to your consultation. We can issue both standard prescriptions and electronic prescriptions. If you are registered with Todokusuri (とどくすり), a medication delivery service, your medication can also be delivered to you.

Whether you live far away and find regular in-person visits difficult, or you're feeling unwell and unable to come in, you can receive the care you need with confidence.

Online

Features of Our Telemedicine

Image of receiving telemedicine from home

Consult from the comfort
of your own home

You can see us from home or anywhere you feel comfortable, using your smartphone or computer.

Prescription issuance image

Prescriptions
Available

We can issue both standard prescriptions and electronic prescriptions. If you are registered with Todokusuri (とどくすり), a medication delivery service, your medication can also be delivered to you.

Image of medical certificates and application documents

Certificates for leave of absence
and other applications supported

We can assist with paperwork for Sick Pay Allowance, the Welfare Medical Subsidy Program, and more — all handled online.

Flow

How Telemedicine Works

FLOW 01

Booking

Select "Telemedicine" through Online Booking or LINE Reservation, then choose your preferred date and time. Please note that a credit card will need to be registered at this step.

Online Booking illustration
FLOW 02

Online Consultation

If you booked online, simply click the URL sent to you after your reservation is confirmed. If you booked via LINE, you can start your telemedicine session with a single tap from the LINE menu.

Online consultation illustration
FLOW 03

Prescription Issuance

After your consultation, we will issue a prescription if needed. We can issue both standard prescriptions and electronic prescriptions. If you are registered with Todokusuri (とどくすり), a medication delivery service, your medication can also be delivered to you.

Prescription issuance image

Notice

Important Notes for Telemedicine

  • Payment is accepted by credit card only.

  • ご使用の端末にカメラ機能が必要となります。

  • For symptoms that cannot be adequately assessed via telemedicine, we may recommend an in-person visit.

  • If a prescription is required, please note that delivery may take several days.

  • Please note that psychotropic drugs and benzodiazepine sleeping pills cannot be prescribed at an initial (first-time) consultation.

Online reception

My Number Home Reception Web Service

If you have a telemedicine appointment, please register with the My Number Home Reception Web Service.

Each time you receive telemedicine, please select "Agree" to share your health and medical information with our clinic, and complete the registration.

How to Register

*Please have your My Number Card ready.

  1. STEP 01

    Access the Web Service

    Access our clinic's My Number Home Reception Web Service URL. You can reach it via the button below or the QR code.

    QR code for the My Number Home Reception Web Service
    Scan with your smartphone
  2. STEP 02

    Enter Your Appointment Date and Register Your Consent

    Enter your appointment date, follow the on-screen instructions to make your selections, and finally select "Register Consent."

  3. STEP 03

    Scan Your My Number Card

    Enter the 4-digit password for your My Number Card and scan the card.

  4. STEP 04

    Complete the Process

    Follow the on-screen instructions to complete the process.

Diagram of the My Number Home Reception Web Service registration steps

FAQ

Is this registration required every time I have a telemedicine appointment?

Yes, it is required each time. Once your appointment date is set, please register as early as possible.

I haven't registered my My Number Card as a health insurance card yet.

From My Page, tap the "Go to Medical Questionnaire" button and upload an image of your health insurance card.

Checklist

Compliance with the Online Medical Care Guidelines

Our clinic complies with the Ministry of Health, Labour and Welfare's "Guidelines for the Appropriate Implementation of Online Medical Care" and provides online medical care appropriately based on the checklist below.

Date of confirmation
July 27, 2026
Confirmed by
Dr. Yoshie Tanaka

* The checklist format is based on the Ministry of Health, Labour and Welfare's "Guidelines for the Appropriate Implementation of Online Medical Care" (Read the guidelines here).

Fee

Online Consultation Service Fee

1,000JPY(tax included)

When you receive care online, a separate service fee of ¥1,000 (tax included) applies.

Clinic Information

Clinic Information

Clinic Name
Keldsen Family Clinic
Director / Head Physician
Dr. Yoshie Tanaka
Phone Number
03-6904-4930
FAX
03-6904-4931
Address
5-6-22 Oizumigakuencho, Nerima-ku, Tokyo 178-0061
Access
Take the Seibu Bus from Oizumigakuen Station (Seibu Line), get off at "Oizumi Post Office," and walk 1 minute.

Medical Information

Medical Information

Psychosomatic Medicine · Psychiatry · Internal Medicine

Office Hours

Medical Hours

Mon Tue Wed Thu Fri Sat Sun
9:00〜12:30
14:30〜18:00
Morning: Reception 9:00–12:15
Afternoon: Reception 14:30–17:45
※Open on national holidays and during the year-end/New Year period.
※Any closures will be announced on our website and in-clinic notices.

Partner Parking

Parking Information

We do not have a dedicated parking lot, but you are welcome to use our partner parking facilities nearby.
When you visit, simply let our front desk know and we will provide you with a Free Parking Ticket.

Times Oizumigakuencho No. 2

5-7 Oizumigakuencho, Nerima, Tokyo | 5 spaces

Free Parking Ticket: 40 min. free

Daily Max ¥600 / 24 hrs after entry

Times Oizumigakuencho No. 4

4-21 Oizumigakuencho, Nerima, Tokyo | 7 spaces

Free Parking Ticket: 30 min. free

Daily Max ¥1,100 / 24 hrs after entry

※ Parking rates are subject to change. Please check the posted signs at each parking facility for the latest information.